A while ago I wrote about my experience with ThePlanet.com when I was trying to reduce my portfolio by one dedicated server. They just kept dragging things and it was cumbersome at times. I became a little frustrated and blogged about it. Then I became I side-tracked with other things and did not follow up even though I had $320 at stake which is a fair amount of money.
This week I noticed a credit on my credit card, but the transaction was not completed and so I could not tell it was from. Well, it turned out to be my long hoped for refund from the ThePlanet.com. While I never had problems with ThePlanet tech support before, this was my first major experience with their billing department. I know those guys are going through a lot of growth and that might have had an impact on my situation. I am glad they finally got it all worked out and they put the customer first in the end.
So, my overall impression of ThePlanet.com is still high. Yes, there was an obstacle and I think they could have done better, but overall it turned out to be Ok and they treated me fair. Communication could have definitely been better, but at least in my case this seemed to be an isolated incident.
Why did I cancel one server with ThePlanet? Consolidation, stupid ;). I had sold a large website that needed a dedicated server and I was able to move the remaining website off that server onto other platforms and therefore I wanted to reduce my monthly cost. In this economy I think that is a good move (for me, not for ThePlanet.com).
Anyway – if you are in need of a dedicated server, ThePlanet.com still is one of my top choices. Currently I would go with either ThePlanet.com or Liquidweb.com if I would need another server. They both offer great service and great hardware.
PS: You can also see that I am pretty honest with my recommendations. See this posting about my experience with the The Planet. I tell how things are.