• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar

Web Hosting Resource Kit

Web Hosting, Web Hosting Reviews & Virtualization

  • Contact
  • About Us
  • Privacy Policy

This post may contain affiliate links. If you use these links to buy something we may earn a commission. Thanks.

ThePlanet.com – Becoming a Joke?

March 22, 2009 By Christoph Puetz Leave a Comment

  • Tweet
  • Sumo
  • Tweet

I have written in favor about Theplanet.com many many times. I have been a long-term customer with them and things worked out great. But since canceling my server many weeks ago due to having the main website I needed that server for sold, I am having my doubts about ThePlanet.com. I have sold a large forum and all my other websites are not that resource intensive that I need a dedicated server, They run fine from a simple reseller account.

First of all I have initiated the cancelation early enough, but have still been charged for another month. Now my refund request is sitting there for days without any action. Now I see a new ticket asking if I want to keep my backup solution. “Hello, I do not have a server with you. Why would I keep a backup solution?!”

Overall the communication makes ThePlanet.com look very bad in my opinion. Personally I am also very disappointed as it is such a frustrating experience to cancel a server + getting a refund. This is not necessary and why ThePlanet.com is suddenly such a slow responding company is beyond my understanding and will definitely influence a decision for my next dedicated server and how I write about ThePlanet.com.

Hopefully this new week is bringing some action and we can work this out. I would hate to consider a chargeback against the company that earned my business and my respect  over the years. I am really disappointed.

Update 05-04-2008: Please read how the story ended here.

Related posts:

  1. ThePlanet.com makes up for it
  2. ThePlanet.com Server Promotions – No need for Coupon
  3. Alpha Professional from ThePlanet.com
  4. Nehalem Dedicated Servers available cheap at ThePlanet.com
  5. ThePlanet.com Support Reviewed
  6. ThePlanet.com Bargain Basement – Great Deals
  7. Get a Free Month of hosting at ThePlanet.com

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Primary Sidebar

Categories

  • Business Management
  • Editors Column
  • Hosting Customers
  • Interviews & PR
  • Marketing/Advertising
  • Online Marketing/SEO
  • VMWare
  • Web Host Startup
  • Web Hosting
  • Web Hosting Reviews

Pages

  • About Us
  • Contact
  • Disclosure Policy
  • Privacy Policy
  • Sitemap
  • Terms of Service
  • Welcome to Web Hosting Resource Kit

Copyright Webhostingresourcekit.com© 2021 · Log in