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Business Management

How not to do customer service (real life web hosting example)

February 11, 2011

Many moons ago I signed up to become an affiliate with JustHost.com to earn money from referring customers to them. They gave me a test account because when I write reviews I at least want to have seen and tested their environment. I think if you are honest when reviewing products and services the reader [...]

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Web Hosting Farmer’s Market

April 8, 2010

Sometimes the web hosting market rather looks like a farmer’s market or a zoo. Hostgator, Host Monster, Shark Host, and FatCow + many many more mainly smaller web hosting companies decided to use an animal as part of their business name. While Host Gator is around for a long time, the other companies are mainly [...]

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Web Hosting in a bad Economy

January 14, 2009

A recent discussion on Web Hosting Talk featured a topic that was quite interesting. A smaller or newer web host asked if cutting the cost to offer support would be a good way to make the business more stable. While initially cutting cost might look good on the balance sheet, the impact to the quality [...]

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The best Exchange Hosting for Small Business

February 13, 2008

Due to a customer request I was able to test drive the Exchange Web Hosting package offered by 1&1. Find out how the test worked out and read my review.

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APF and BFD – Products to avoid

July 26, 2007

APF Firewall and BFD Brute Force Detection are products to avoid. Several reasons apply and we think if security is important that everything comes into play.

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Web Hosting Strategies for Virtualization

May 13, 2007

In our series of articles about using VMWare in a web hosting business we are going to discuss strategic related issues today. Why should web hosting businesses look at virtualization instead of building larger data centers? It almost seems like that the web hosting industry is running behind the trend of consolidation in the IT industry. It is kinda a thing of the past to build more and more data centers.

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Server Build Standards

October 26, 2005

Once a hosting business reaches a certain size things might require to take different turns. Procedures that were easy to maintain and to decide on, suddenly require more administrative overhead to keep the business running. More personnel requires a little more management, more servers require a different take on server building and administration.

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