ThePlanet.com Support Reviewed

I do lease a dedicated server at ThePlanet.com and have been with them for almost a year now. I was with Softlayer before (coming from ThePlanet). Anyway – during the last year my server has been running rock solid and seems to be very stable. I can honestly say I have not had many problems at all (knock on wood).

Since I am hosting many websites I need different IP addresses all the time. This time I had the choice between getting new hosting in addition to what I have already (and add more complexity with this step) or utilize what I have more efficiently. I did some research on pricing and options, but could not really decide what I wanted to do. I wanted IP addresses on a different Class C subnet for several reasons. I contacted ThePlanet Support to see what they could offer me. Heck, all I can say is that they took the ticket and “ran with it” really fast. My questions were addressed properly and the time frame this happened in – well, check for yourself (I replaced the actual names with either “Me” for myself or “ThePlanet” for their support members):

Me – Friday May 16th, 2008; 9:18 AM CDT

ThePlanet – Friday May 16th, 2008; 9:30 AM CDT

Me – Friday May 16th, 2008; 9:39 AM CDT

ThePlanet – Friday May 16th, 2008; 9:42 AM CDT

ThePlanet – Friday May 16th, 2008; 9:59 AM CDT

Me – Friday May 16th, 2008; 10:10 AM CDT

ThePlanet – Friday May 16th, 2008; 10:39 AM CDT

So, within 1 hour and 21 minutes the issue was addressed. Communication was detailed and good. The time frame for handling this ticket was excellent. I think this is a great example of how ThePlanet.com handles support issues and assisted me with my request. So, I am a very happy customer right now – knowing that I have chosen a provider I can rely on.

Check out ThePlanet.com.

Update: ThePlanet.com currently has some super specials going on. Check out deals at the Planet.