Liquidweb Customer Feedback
The Web Hosting Resource Kit has good experience with Liquidweb.com as a web host for shared hosting and dedicated servers. Over the years we have talked to many consumers and web hosts and also heard feedback about Liquidweb. Like every web host Liquidweb seems to have up and downs, but it also seems like these guys keep the satisfaction level very high and the prices very low. They are a great choice in the market of dedicated server leasing. We spent some time to collect reviews and feedback about Liquidweb for our readers to review.
User “Sabre_Globe” / WHT:
Signed up and paid for a server yesterday. Sales rep called and verified the order one minute after I had submitted and paid for it. Last time I was with them it took allmost 72 hours before the setup was finished. So this time I was counting to have the server on thursday. I checked my email and to my suprise it was a email from Liquidweb with my server details. I took them 6 hour to setup the server.
User “sirius” over at WHT replies to the question of another user which host to choose from as follows: “We've got some stuff over at LiquidWeb and we've been very happy. We have a few mission critical windows servers that have been very reliable. All servers are fully managed, support is quick and very responsive and the hardware and network is great.”
VPS Hosting Customer “avocado” (WHT) mentions the following about his experience with Liquidweb: “We've had a VPS with LiquidWeb for about 6 months. Service and uptime have been great. Email/web support is a little slow to respond, but phone support is very quick, and all techs we've spoken to have been friendly and knowledgeable. They've gone a bit out of their way once or twice to help us track down a problem or install software.”
Our conclusion based on our own experience with Liquidweb has been similar. Under normal circumstances web-based support is sufficient enough in speed, but in critical situations a customer should rather take advantage of the phone based support. This is not a bad thing at all. If an issue is really critical picking up the phone and talking to a live person saves time and cuts down on communication issues. We have seen bad feedback about other hosts who do not offer phone based support at all. (PS: WHT = Web Hosting Talk Discussion Forum)
If you have interest in checking out Liquidweb’s products and services, here is a short list of what they have to offer:
- Dedicated Server Hosting (several different lines of products to meet most needs)
- Dedicated Server Colocation
- Shared Web Hosting
- VPS Hosting (Virtual Private Servers)
Check out the Liquidweb website for more details.
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